COVID 19: CONTACTLESS DELIVERY ON ALL ORDERS
Privacy Statement

Privacy Statement

Personal information is exactly what it is; yours. You share your information with Euroflorist because you would like to order something. But we can imagine that you would like to know why we ask for your personal information and what we do with it. We’re more than happy to tell you about this in here.

1. Data

Euroflorist only uses personal data that you provide directly. This may be because of a product or service you have ordered.

We use the following data:

- name and address of the shipping and delivery address;
- Phone number;
- Billing address;
- E-mail address;
- Payment information;
- IP address.

As you will understand, we also need the data for the delivery address. Of course you want your product to be delivered, either to your own address or to the address of the person you want to surprise.

You can also register as a customer first. In addition to your specified personal data, we also save the username you have chosen. This is useful because it will save you the trouble of having to enter your data every time. Our portal also allows you to enter and adjust these settings yourself.

2. Security

We protect all information you provide us with the most modern techniques. After all, you do not want your data to suddenly be out on the street. We do not allow anyone that has nothing to do with your data access to it. Should it be necessary that we share the data with other companies (read why), then we require such a company to handle the data just as carefully as we do. Those companies may also only use the data for the purpose for which it was given.

3. Storage Periods

We keep personal data as long as necessary to process your order. We then store the data for a maximum of two years for our own purposes (Purposes). The data will then be erased unless the law requires us to keep it longer. For example, the law obliges us to keep payment records for seven years.

4. Purposes

We use the data we receive from you for different purposes. Here you can read which purposes that are.

Delivery of your order: Obviously we use the data for handling your order. If you order something you naturally want it to be delivered. It is also possible that we pass on the data to so-called 'third parties': all to ensure that your order is handled properly. You can read more about these 'third parties' here.

Advertising: We understand that you want to know about all the beautiful products we have. After giving us permission, you can receive notifications of this through e-mail or via social media.

Newsletter / SMS: It is also possible to register for our newsletter / SMS. This way you stay informed about our offers, promotions and news. Do you no longer wish to receive the newsletter / SMS? You can always unsubscribe via the link in any of our newsletters / SMS texts.

Questions: If you have a question about your order, then please visit our contact us page where you might find the answer or alternatively you can send a email or give us a call. Of course you can choose which information you send us. This data is only retained for as long as necessary to fully answer the question. After all, we want to help you as much as possible.

Location data: In order to help you as well as possible, it is sometimes necessary for us to collect your location data (GPS). When we need this information, we ask you for permission.

5. Third parties

It is possible that we pass on the data to companies with which we partner with, so-called 'third parties'. These companies help us to properly handle your order.

5.1 Providers of navigation / mapping software such as Google Maps can store and process (location) data. It is also possible that the data is used by Google or Apple itself. We have no influence on this and refer you to the privacy statements of these companies if you require more information.

5.2 Whenever you place an order with us, or register as a customer, we will share the data linked to your username to third parties. We only do this if this is necessary for the execution of the agreement with us or if we are obliged to do so by law. For example, if we suspect that there is fraud or abuse of our webshop, we can pass on personal data to the competent authorities.

5.3 We want to make sure that you can use our website as optimally and personally as possible. We may use statistical services such as Google Analytics for this purpose. These services keep track of how you use our website. Of course we have made strict agreements with these companies. For example, the IP address is anonymised. Do you want to know which of these services we use exactly? Click here.

6. Third countries

Some of the companies we work with are based in a country outside the European Union. The regulations in these countries do not always provide the same protection of personal data as European regulations. We have therefore entered into agreements with these companies in which they commit themselves to take appropriate safety measures. This way the data is always well protected.

7. Cookies

We use cookies. Everything to ensure that our website works well and that you can enjoy shopping. Do you want to know more about the cookies and how to turn them off? Click here.

8. Third party websites

Our website occasionally contains links to other websites. We have no influence on those other sites. We can not guarantee that these companies will handle the data just as safely as we do. We recommend that you first read the Privacy Statement of those sites before using them.

9. Changing the Privacy Statement

In order to inform you as well as possible about the use of the data, it may be that we sometimes have to adjust this Privacy Statement. We advise you to regularly read this Privacy Statement so that you are aware of any changes.

10. Viewing, changing, deleting data or other questions?

You can also send us a request to view, change, delete or transfer the data to you. For example, it is possible to check whether the data is correct. Do you want to know which data we use with your permission or do you want us to limit / stop the data processing? You can also request this by sending a email to customer.services@myeflorist.co.uk. So you can always withdraw your permission for processing. If you want to know exactly how this works or have other questions about this Privacy Statement please let us know.

11. Complaints?

Of course we are happy to help you if you have a complaint about our processing of the personal data. However, you can also file a complaint with the so-called 'Authority for Personal Data', which supervises the processing of personal data. You can contact our data protection officer (DPO) for this. The DPO monitors and advises Euroflorist on the processing of personal data. You can reach the DPO by sending an e-mail to dpo@euroflorist.com.

When your delivery arrives the lucky recipient will receive the flowers, any additional items purchased (such as chocolates or teddy bears) and the card message* We ensure that no documents are delivered with the gift as this may detract from the intended sentiment. As such, when writing your card message, please be aware that if no name is included, the recipient will not know who the flowers are from and the delivery will be completely anonymous.
This may be your intention for a romantic occasion such as Valentine's Day. If the recipient contacts us to find out who sent the flowers, we will not release any information without your permission and will contact you to confirm if it would be acceptable to yourself to provide such details. This is due to GDPR. *Please note, for courier and postal orders, the card message is attached to the delivery information on the outside of the box.

If the address to which you would like to send flowers is in the UK and has a UK postcode you can place your order from anywhere in the world.
Unfortunately as flowers are a perishable item we are unable to deliver to PO Boxes or BFPO addresses.
All of the prices on our website are in GBP (£ sterling) and the conversion will be done at the rate specified by your card provider.

Should the person you are sending flowers to not be at home at the time of delivery, there are three options on how to proceed. If the flowers are delivered by courier or by Royal Mail, they will seek to leave the flowers with a neighbour or trustee, or alternatively they will leave the flowers in a safe place, out of sight of passers-by and will post a calling card, detailing the delivery to the recipient to ensure the safe arrival. In the event there is nobody present and nowhere safe to leave the flowers, they will be returned to the nearest depot or Post Office. A calling card may be left advising the recipient to contact the courier or Royal Mail to organise a re-delivery or a collection. Our florist delivered bouquets follow a similar procedure, however, if a telephone number has been provided our florist can contact the recipient to see if they are nearby or available to take the delivery. They can also leave a message to organise a delivery at a time that suits them or to advise them of the location of the flowers, whether they have been left in a safe place or if they have been returned to the shop.

Delivery is included in the cost of the bouquet, however, we do charge a service fee. This covers our handling of your order and may vary based on the date of delivery (such as Valentine's and Mother’s Day.) For the most up to date service fees please visit the products page.

The way in which our flowers are presented upon delivery will depend on the arrangement chosen. We offer many different types of arrangements, for example our traditional flat bouquets, such as the Royal Blush, Silver Lining or Celebration, arrive in a flat design, out of water, so they will need to be cut and placed in water upon delivery. There are also aquapack arrangements, such as the New Princess or WOW bouquet. These arrive as a hand tied bouquet of flowers wrapped in cellophane with a bubble of water to keep the stems fresh. These bouquets are arranged ready for display, simply unwrap, trim the stems and place in a vase of clean water. Alongside our bouquets and aquapacks we offer vase arrangements which will be delivered in a vase. Also container arrangements, here the flowers will be arranged in oasis, meaning the flowers will only require occasional watering. For most of our arrangements, a vase can be ordered as an optional extra if you wish for it to be included. For our Royal Mail delivered and courier delivered bouquets, the bouquet will be tied in the box for protection. If paid for, a vase will be included, this will be a plastic vase and flowers will not necessarily be in the vase or including water.

We understand you will be keen to know when the recipient will be receiving the flowers you've kindly bought for them. Due to the majority of our flowers being delivered by our professional local florists, we don't offer a live tracking service but our Customer Service team is on hand to help.

We advise that our deliveries take place between 09.00 and 21.00, there may be slight delays sometimes due to traffic and such. Every effort will be made to make deliveries for workplaces and offices during working hours for our florist delivered products, however, we have no control over the delivery times of our courier delivered flowers and advise they will be delivered between the delivery times above.

When you place your order online, the website will confirm that your order has been placed and will display an overview of the details provided. Shortly after this, you will receive an automated email confirmation from Eflorist with the reference number to keep for your records.
If your order is placed by telephone, the advisor you speak to will provide an order ID and can email the confirmation to you if you desire.

Our deliveries take place between 09:00 and 21:00, Monday to Friday, for all of our methods of delivery, except florist which is between 09:00 and 18:00.
We appreciate that there are times when you may need to request that the delivery takes place before a certain time or after certain hours, perhaps due to work, appointments or just the hectic lifestyle of the lucky recipient.
You are welcome to request a delivery time if the bouquet ordered is one of our florists delivered bouquets and while we will make every effort to meet this request, we do advise that we are unable to guarantee any timed delivery requests due to the varying workload and variables out of our control, for example, traffic or adverse weather conditions.
If you have ordered one of our courier delivered or Royal Mail delivered bouquets, unfortunately, we are unable to influence the delivery time in any way. It's worth mentioning though that measures will be taken to try and ensure deliveries to workplaces are received during work hours. Furthermore, the sooner the deliveries are completed, the sooner the driver is finished for the day.

We ask for a minimum of 24hours notice to make any changes. If you are requesting any changes on the date of delivery or the date before, we will make every effort though we can't guarantee this.

Over busy periods (Christmas, Valentine's Day & Mother's Day), we work super-fast to arrange and despatch orders for delivery. Please note that this means we will not always be able to cancel or make amendments to orders. Please, can you double check your order prior to payment to avoid any mistakes and subsequent disappointment this may cause.

Our deliveries take place between 09:00 and 21:00, Monday to Saturday.

If you would like an update on the status of your order, we would recommend contacting our Customer Service here. As many of our flowers are prepared and delivered by our professional local florists, providing that excellent personal touch, we don't currently offer a live tracking facility, through our Customer Service team are on hand to contact our florists and see how we can help. For our courier deliveries (product codes starting DE or PS) we are able to track the flowers as they are scanned into each stage of their journey to the recipient. For more information, contact our Customer Service team here and they will be able to provide you with the tracking details. If you have ordered a postal delivery item (product code starting LB or SB) we are unfortunately unable to track your order as it is delivered by Royal Mail first class. If it hasn't arrived yet, please be aware deliveries can take 1 - 2 working days from the selected delivery date.

You can select delivery dates online when choosing your flowers. We agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date for florist delivered products.
Unfortunately cannot guarantee delivery dates for flowers delivered by Royal Mail, which can take up to 2 days from requested delivery date.

On top of the cost of the flowers, there is a service fee. This covers our handling of your order and may vary based on the date of delivery (such as Valentine’s and Mother’s Day.) For the most up to date service fees please visit the products page.

Throughout our wesbite we have a helpful FAQ section which is a purple help icon. WIthin there we have main usueful articles which might help you find the answer you are looking for. But finding our chat section please follow these simple steps.
Open Help Icon  > Open Contact Us  > Open Live Chat (when available).

If the chat icon isn't there it is due to our agents being with other customers but rest assured that we will be with you as soon as we can.

Kundservice