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7 Day Freshness Guarantee

7 Day Freshness Guarantee

At eFlorist we only use the finest, freshest flowers so offer a seven-day freshness guarantee on all our Florist, Courier and Postal delivered items provided the care instructions have been followed. 
Follow these handy hints to rejuvenate your blooms after their journey and keep them at their very best

  • Snip 2-3cm from each stem, be sure to remove any leaves that may fall below the water line.
  • Place flowers in a clean vase of fresh water with flower food.
  • To refresh your flowers, re-cut stems every 2-3 days and place back in a clean vase of water.
  • Keep flowers away from draughts, direct sunlight, heat and fruit.

Roses – occasionally rose heads can droop during transit. If this happens follow these simple steps

  • Wrap the heads in tissue paper or kitchen roll to protect them.
  • Re-cut the stems 2-3cms from the base at an angle with a sharp knife.
  • Place the roses in hot (but not boiling) water for an hour.
  • Your roses should now be refreshed.

Remember

  • We only select the freshest blooms, some are so fresh they arrive in bud – by following our care instructions they’ll soon open.
  • Guard petals – rose outer petals may appear discoloured or misshapen, these naturally protect the delicate inner petals. Guard petals can be gently removed to reveal a beautiful bloom. Removing the guard petals can result in the flower looking better in the short term but can encourage the rose to perish more quickly.
  • Lily pollen can stain – do not use water to remove, let the pollen dry then brush away or dab with sticky tape.
  • Some flowers can be harmful if digested and may cause skin irritation.

If, 24 hours after following the advice above you have any questions or concerns about the condition of your flowers, please do not hesitate to contact us on 0333 577 6635 and one of our dedicated team will be happy to help.
All that we ask is that you provide a picture, ideally, within the 7 day freshness period. This allows us to offer feedback to our florists and suppliers whilst also ensuring the highest quality for all our customers.
Once we have received correspondence, our Customer Service team will endeavour to assist you with any concerns as soon as possible.

Same Day Flowers
Bouquets under £30
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